internet services. simple

Customer Page Content

1. Webmail
2. Email password update
3. DSL usage
4. Fixed wireless usage and settings
5. Add products to your account
6. How the billing works
7. Key Settings
1. DSL Settings (if your username ends in ".chocolate.co.za" or "@chocolatechip.co.za")
2. DSL Settings (if your username ends in "@vanilla.co.za")
3. DSL Settings (if your username ends in "@isdsl.net" or "@brownie.co.za")
4. Dial up Settings
5. Email Settings
8. Useful and Interesting Links

More About Vanilla

Vanilla is listed in the South African Web Hosting company directory, as well as on Hellkom and ADSL South Africa

Customer Page

Webmail

Email acount holders log into your account here: (see below for DSL usage)

This is to enable access to your email:

• from an Internet connection anywhere, from anywhere outside of South Africa, this URL allows timezone support: [https://mail.vanilla.co.za/]
• in the local timezone
• to remove unwanted email before it reaches your computer
• and setup auto-responses (custom filters that automatically act on emails such as delete, respond and/or store separately from those downloaded)

Change your Email Password

You can change your email password here: https://mail.vanilla.co.za/admin

DSL usage

Username ending in ".chocolate.co.za"
You can change your password and check your DSL usage here: [Vanilla 'SAIX' Internet access authentication services].

Username ending in ".chocolatechip.co.za"
You can change your password and check your DSL usage here: [Vanilla 'SAIX' Internet access authentication services].

Username ending in "@vanilla.co.za"
You can change your password and check your DSL usage here: [Verizon Portal].

Username ending in "@isdsl.net" or "@brownie.co.za"
You can change your password and check your DSL usage here: [IS dsl user login].

Fixed Wireless usage and settings

You can check your fixed wireless usage here: [MTZA usage].

• SMTP server: smtp.mtza.net
• DNS: 168.210.2.2, 196.14.239.2

Add products to your account

What do you do if you want to upgrade from your Dial-up to DSL, or if you want purchase a domain name or email address? Well, visit our Upgrade form and let us know what you require.

How the billing works

Have you ever wondered about the billing? Vanilla has a set of clearly defined policies for billing.

• Vanilla uses an automated billing system called Billy.
• Invoices are sent by email, and payments are accepted by electronic transfer of funds.
• Vanilla can setup a debit order facility should you require one.

You want to see more details regarding billing? See the Billing FAQ

Key Settings

These are the important settings that you will require when using Vanilla.

DSL Settings (if your username ends in ".chocolate.co.za or "@chocolatechip.co.za")

• SMTP server: smtp.saix.net

All else is applied automatically

• Note: Although the following are applied automatically, they are listed here fyi:

DNS: 196.25.1.11, 196.43.1.11

Proxy: Automatic

DSL Settings (if your username ends in "@vanilla.co.za")

• SMTP server: smtp.mtnbusiness.co.za

All else is applied automatically

• Note: Although the following are applied automatically, they are listed here fyi:

DNS: 196.7.0.138, 196.7.142.132

Proxy: Automatic

DSL Settings (if your username ends in "@isdsl.net or "@brownie.co.za")

• SMTP server: smtp.isdsl.net

All else is applied automatically

• Note: Although the following are applied automatically, they are listed here fyi:

DNS: 168.210.2.2, 196.14.239.2

Proxy: Automatic

Dial up Settings

• DNS servers:
  • 196.25.1.11
  • 196.43.1.11
• SMTP (Send Mail Server): smtp.saix.net
• POP3 (incoming mail server): check your email service
• The Server will assign an IP address
• Dial-in telephone number: 086000 7249 (or 086000 SAIX, or 915 3600 in Cape Town only, also see http://vanilla.co.za/legacy/pops.htm)

Email Settings

POP3 server: mail.vanilla.co.za

IMAP server: mail.vanilla.co.za

Webmail server: [http://mail.vanilla.co.za]

Send mail server - our email product does not include a send mail server as it's usually provided by your connectivity provide

If you are using Vanilla as your ISP, here are our SMTP settings:

• Dial-up: smtp.saix.net
• DSL (chocolate or chocolatechip): smtp.saix.net
• DSL (vanilla): smtp.mtnbusiness.co.za

Useful and Interesting Links

At Vanilla, we try to make your internet experience as enjoyable as possible. In response to this belief, we have put together a page dedicated to websites we think you would enjoy. You can view this links here: [Links Section]