All-star support

Your life line when things don't go as planned. Get awesome, personalised and authentic customer service. Vanilla goes the extra mile.

Our primary working hours are 7:30am - 6:00pm weekdays, plus emergency support 24/7 for business-critical issues.

Business SLA available on request for R1800pm (ex VAT).

Self service

NETWORK

Network notices are posted on our Facebook page, please like it in order to get notices in your facebook feed.

WEBMAIL LOGIN

USAGE

My Vanilla

View your Vanilla network usage from our bandwidth monitor, my.vanilla.co.za

Note: ADSL users see ADSL info page

Knowledge bank

If you have any other questions about our services please refer to our knowledge bank page.

knowledge bank
Email Us

EMAIL US

Need help? Our expert staff will be delighted to answer any questions you might have. Reach out contactus@vanilla.co.za

Visit us

VISIT US

Pop by our office for a face to face over coffee:
5th floor
125 Buitengracht street
Cape Town, 8018
South Africa

Support Phone

GIVE US A CALL

Office Hours

+27 21 488 2800
+27 87 077 0200

After Hours

+27 81 310 0032

Contact

CONTACT FORM

If you want to inquire about something specific?

You can reach us via the contact form

SUPPORT HUB

The techies

Justin Avenant

Justin Avenant

Tel. 021 488 2828

Alex Augustus

Alex Augustus

Tel. 021 488 2800

Cyrlland Nganga

Cyrlland Nganga

Tel. 021 488 2800


INSTALLATION STATION

The Vanilla van

Kenny Hawton

Kenny Hawton

Tel. 021 488 2800

Kevin Lane

Kevin Lane

Tel. 021 488 2800

Abbas Jones

Abbas Jones

Tel. 021 488 2800

Mario Daniels

Mario Daniels

Tel. 021 488 2800