Our guarantees and service levels

speed

SPEED

100Mbps - 2000Mbps available bandwidth

Fibre should be 50 times faster than any copper or wireless alternative

The finest and fastest Internet in the world

unrestricted

UNRESTRICTED

Unshaped, unthrottled, symmetrical connectivity.

We have the most available and cleanest bandwidth in the world.

We don't restrict how you use the Internet (unless you insist that we must).

always on

ALWAYS ON

99.9% uptime

In real time, that equates to a maximum of 8.8 hours of downtime in a year.

Connectivity that you can rely on.

no contracts

NO CONTRACTS

We promise you superior internet. We only expect that you pay for what you use. We do not tie you into long term contracts, and allow you to cancel (or pause) at any time. Services are billed month-to-month.

SLOW INTERNET IS THE WAITING PLACE

Our time on this blue planet is short. You'll never recoup time lost standing in queues, sitting in traffic and waiting for the Internet to load.

Vanilla Internet gives you back your "lost time".

no contracts

Your life line when things don't go as planned. Awesome, personalised and authentic customers services Vanilla go the last mile.

no contracts

Over the top service if and when you need them. Hardware, expert advice, even Desktop support. Whatever you need to stay on top.