Incoming server: mail.vanilla.co.za

• pop3 on port 995 using SSL, or
• imap on port 993 using SSL
• username and password required

Outgoing server: mail.vanilla.co.za

• smtp on port 587 using TLS, or
• smtp on port 465 using SSL
• username and password required

To find all the POP and IMAP settings regarding Gmail addresses

• Log into your email account through Gmail
• Click on the cog in the right upper corner of the interface
• Click on settings
• Go to the 'Forwarding and POP/IMAP' tab
• You'll find all the setting you need there as well as instructions on how to view your Gmail address in a client

We discourage users from using email auto response and by adding a ps at the bottom of your emails that you will be way on a specific date is all that needs to be done.

If you were to add an email auto response, for email etiquette reasons, we recommend that you unsubscribe from any mailing lists for the time that you will be away.

DNS servers:

• 197.155.6.100
• 197.155.6.200

Network notices are available on our Facebook page http://facebook.com/VanillaInternet, please follow us to be notified of any issues or outtages.

Vanilla’s webmail allows you to access your emails from anywhere. You can also customise your mail with automated filters for email management.

• Webmail Login
• Email/Network Settings Info

An email account is an electronic post box. You get a username (which is similar to the number of a post box) and a password (the key to your post box). All email sent to your email account can be collected using any email program or web browser. Email addressed to you is delivered to your account and stored there until you log in and check it either online or download it to your computer.

An email forward is the equivalent of a real-life forwarding address. When you change your PO box and leave a forwarding address, any email addressed to your old address gets re-sent to your new address. An email forward is similar in that all email sent to the forwarding address just gets forwarded to a real account (i.e., like a real-world forwarding address, one cannot collect your mail from there as it's been forwarded). An email forward is not an email account, and it's a free service offered with any domain names.

An email address is made up of two parts. The first is the name of the user that the address belongs to. The second part is the domain name of the ISP that the user has signed up with, or another domain names that the user owns.

In the email address: johndoe@vanilla.co.za, johndoe is the user's name and vanilla.co.za is the domain name. The @ symbol, which stands for 'at', means exactly that. If you register your domain name, you can set up an email address to forward all mail that goes to johndoe@yourdomainname.co.za to be redirected to your account, e.g., johndoe@vanilla.co.za.

An email alias is not a real email account.

Instead, it's an address that forwards all email it receives to another email account. Another name for an email alias is a forwarding address. For example, if you establish an email alias called jd@vanilla.co.za to go to johndoe@vanilla.co.za, then all email sent to jd@vanilla.co.za will be automatically forwarded to johndoe@vanilla.co.za (In this case, 'jd' is called an alias of 'johndoe'.)

You can set up an email alias so that email is forwarded to an account outside of your domain name as well. For example, you can set up jd@vanilla.co.za to go to johndoe@yourcompany.co.za. You can have several email aliases all send mail to the same account.

For a Vanilla email account:

from R50 per month or R500 per annum (incl. VAT) - for up to 10GB storage

from R65 per month or R650 per annum (incl. VAT) - for up to 25GB storage

A computer virus is a program that invades your computer.

Can you get a virus from just opening an email or do you have to open an attachment within an email?

Up until a few years ago, opening an attachment was required before you could get a virus through email on your computer. However, this has changed due to more 'clever' virus writing and more functionality being added to certain software programs. Opening certain types of messages can infect your machine.

Can you get a virus just by reading email?

Some users think they are always safe to open email as long as they don’t look at or open attachments. This is no longer necessarily true. Some viruses can infect users when they read email. They look like any other message but can contain a hidden script (program) that runs as soon as you open the email or even look at it in the preview pane. Scripts can change system settings and can cause your computer to send the virus on to other users via email.

Always have:

• An updated anti-virus program installed on your computer.
• Always keep your operating system and virus definitions up to date.

Note: this doesn't apply if you are using gmail.