Your life line when things don't go as planned. Get awesome, personalised and authentic customer service. Vanilla goes the extra mile.
Our primary working hours are 7:30am - 6:00pm weekdays, plus emergency support 24/7 for business-critical issues.
Business SLA available on request for R1800pm (ex VAT).
Network notices are posted on our Facebook page, please like it in order to get notices in your facebook feed.
View your Vanilla network usage from our bandwidth monitor, my.vanilla.co.za
Note: ADSL users see ADSL info page
If you have any other questions about our services please refer to our knowledge bank page.
knowledge bank
Need help? Our expert staff will be delighted to answer any questions you might have. Reach out contactus@vanilla.co.za
Pop by our office for a face to face over coffee:
5th floor
125 Buitengracht street
Cape Town,
8018
South Africa
+27 21 488 2800
+27 87 077 0200
+27 81 310 0032
If you want to inquire about something specific?
You can reach us via the contact form
The techies
Tel. 021 488 2828
Tel. 021 488 2800
The Vanilla van
Tel. 021 488 2800
Tel. 021 488 2800
Tel. 021 488 2800