What is a PBX

PBX stands for Private Branch Exchange, which is a private telephone network used within a company or organization. The users of the PBX can communicate internally (within their company) and externally (with the outside world), using different communication channels like Voice over IP, ISDN or analog. A PBX also allows you to have more phones than physical phone lines (PTSN) and allows free calls between users.

Additionally, our PBX services provide features like:

• voicemail
• Voice mail to Email
• Automated Attendant
• Interactive Voice Response (IVR)
• Call Queuing
• Time Based Call Routing
• Internal Call Transfer at no cost, irrespective of where the extension is physically located
• Call Flow – customise how calls are answered
• Call Forwarding
• Call Divert
• Call Detail Records
• Pin codes if required for each staff member – call costs on a per-individual basis
• Call forwarding on extensions
• Call diverts in the event of connectivity failure
• Optional Call recording