3CX for businesses that just need more

Tailored to fit your budget and needs, the Vanilla 3CX system is scalable, flexible and cost-effective. 3CX is open standard, so no more per user licences. Get PRO or ENT features without expensive call rates or proprietary hardware.

3CX ENT includes inbuilt failover to minimise downtime and data loss if your primary fails. Chat to us about your 3CX needs, even if you just need a software key. See the full price list, or compare 3CX features.

Bronze 3CX partner
All the PABX features you expect (& more)
From a single line to enterprise

Take a look at these Voice and handset bundles. Rented handsets are delivered pre-configured.

For large contact centres

Upgrade from analog PABX to the internet to unlock the advantages of converged applications like CRM integration.

Enjoy uninterrupted service and safeguard sensitive customer data with Vanilla's proactive monitoring and maintenance

World globe symbolising seamless connectivity solutions for global enterprises

For the global enterprise

Let Vanilla handle your PABX platform, so you can focus on your core operations.

Enable seamless comms within the global organisation and leverage our network experts to optimise PABX performance and swiftly resolve issues.

Pricing

Chat to us about your 3CX needs, even if you just need a software key. See the full price list, or compare 3CX features.
R350 / hour for on-site configuration, testing & support

Handsets available to rent or buy. See Vanilla recommended handsets for 3CX systems.

Call costs:
View outbound calls rates * minimum usage R35 / mo
R99 per number ported * R499 for Telkom PRI

Get Voice

Have questions about Vanilla 3CX systems

Search through our topics for answers to common questions.

What is a PABX system?

A PABX (Private Automatic Branch Exchange) system is a telecommunication system that allows users to make internal calls within a private network, as well as handle incoming and outgoing calls. In a home setting, it serves as a mini telephone exchange within the household.
Why would I need a PABX system for my home?

A PABX system offers several benefits for home users, such as call routing, voicemail, call forwarding, and extension dialling. It can help organise and manage household communication more efficiently, especially in homes with multiple residents or home-based businesses.
How does a basic PABX system work?

A basic PABX system connects multiple telephones within a home to a central unit, typically using standard telephone lines or Voice over IP (VoIP) technology. It allows users to make calls to each other internally and provides features like call transferring and conference calling.
What features can I expect from a basic PABX system for home use?

Common features of a basic PABX system include call forwarding, voicemail, auto-attendant (automated greeting and call routing), call waiting, caller ID, and the ability to set up multiple extensions for different household members.
Do I need any special equipment or technical knowledge to set up a PABX system at home?

Setting up a basic PABX system at home typically requires a PABX unit (hardware or software-based), compatible telephones, and a stable internet connection if using VoIP technology. While some technical knowledge may be helpful, many modern PABX systems for home use are designed to be user-friendly and come with easy-to-follow setup instructions.
What is an On-site VoIP PABX system, and how does it differ from traditional PABX systems?

An On-site VoIP PABX system is a telecommunication system that operates within the premises of a business or office and utilizes Voice over Internet Protocol (VoIP) technology to transmit voice calls over the internet. Unlike traditional PABX systems that rely on physical hardware, On-site VoIP PABX systems are often software-based and offer more flexibility and scalability.
What are the main advantages of using an On-site VoIP PABX system for a small business or doctor's office?

On-site VoIP PABX systems offer several benefits, including cost savings on long-distance and international calls, advanced call management features like call forwarding and auto-attendant, integration with other business applications, scalability to accommodate growth, and the ability to support remote and mobile workers.
What features should a small business or doctor's office look for in an On-site VoIP PABX system?

Important features to consider include call routing and forwarding, voicemail-to-email transcription, conference calling, call recording, mobile app integration for remote access, compatibility with existing hardware (such as desk phones), and security features like encryption and firewall protection.
What kind of hardware or infrastructure is required to deploy an On-site VoIP PABX system?

Deploying an On-site VoIP PABX system typically requires IP phones or analog telephone adapters (ATAs) for existing analog phones, a local area network (LAN) with sufficient bandwidth to handle voice traffic, and a server or dedicated hardware appliance to host the PABX software.
What level of technical expertise is needed to install and maintain an On-site VoIP PABX system?

While setting up an On-site VoIP PABX system may require some technical knowledge, many vendors offer user-friendly setup wizards and documentation to simplify the process. Ongoing maintenance typically involves software updates, monitoring system performance, and troubleshooting any connectivity or configuration issues. Depending on the complexity of the system, businesses may opt to have an IT specialist or managed service provider handle these tasks.

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