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Vanilla hosted PABX

Plug and play to take your business anywhere - migrate to Vanilla's cloud-hosted PABX for consolidated comms. With unlimited extensions, MS 365, WhatsApp Business, 3CX Video Conferencing, Live Chat and CRM integrations plus mobility apps, it’s easy to connect distributed teams or branches.

Just like all our services, we recommend top quality VoIP handsets and systems that we use ourselves.

  • Advanced PABX & call management features
  • Business critical integrations
  • Automatic call transcripts

Take a look at these Voice and handset bundles. Handsets are delivered pre-configured.

Red medical bag symbolising tailored PABX solutions for medical practices

For large private group practices

Vanilla 3CX simplifies telecoms for busy legal or medical practices.

Combining voice, data, and video services, you can use existing equipment plus new devices to ensure better patient care.

Welcome open sign representing connectivity solutions for medium-sized enterprises

For medium-sized enterprises

Scalability and cost savings of Vanilla 3CX make this the obvious choice for professionals and SMEs.

Easily scale up or down to accommodate new branches or locations without the need for significant investment.

Modern headset for remote call centres

For remote call centres

Perfect for remote customer-facing call and contact centre teams, Cloud hosting provides the benefit of softphones, allowing calls to be made without the need for physical telephones.

Glass cloud for advanced PABX solutions for dispersed enterprises

For the dispersed enterprise

Larger enterprises or remote call-centres benefit from cloud-hosted 3CX to streamline their comms and facilitate collaboration across remote teams or branches.

Pricing

Full PABX - R399 per month (incl. administrator rights on the software)
Shared PABX - R179 per month (you have user rights on the software) - best for facilitated VoIP

Handsets available to rent or buy. See Vanilla recommended handsets for Cloud PABX use.


Call costs:
View outbound calls rates * minimum usage R35 / mo
Dependent on SIP trunk provider. We recommend Backspace for high quality, low-cost service, or Switchtel (package 1) as the premium SIP service in SA.
R99 per number ported * R499 for Telkom PRI
View outbound calls rates * minimum usage R35 / mo

R350 / hour for configuration, testing & support

Get Voice

Have questions about Vanilla hosted PABX

Search through our topics for answers to common questions.

  • What is a PABX system?

    A PABX (Private Automatic Branch Exchange) system is a telecommunication system that allows users to make internal calls within a private network, as well as handle incoming and outgoing calls. In a home setting, it serves as a mini telephone exchange within the household.

  • Why would I need a PABX system for my home?

    A PABX system offers several benefits for home users, such as call routing, voicemail, call forwarding, and extension dialling. It can help organise and manage household communication more efficiently, especially in homes with multiple residents or home-based businesses.

  • How does a basic PABX system work?

    A basic PABX system connects multiple telephones within a home to a central unit, typically using standard telephone lines or Voice over IP (VoIP) technology. It allows users to make calls to each other internally and provides features like call transferring and conference calling.

  • What features can I expect from a basic PABX system for home use?

    Common features of a basic PABX system include call forwarding, voicemail, auto-attendant (automated greeting and call routing), call waiting, caller ID, and the ability to set up multiple extensions for different household members.

  • Do I need any special equipment or technical knowledge to set up a PABX system at home?

    Setting up a basic PABX system at home typically requires a PABX unit (hardware or software-based), compatible telephones, and a stable internet connection if using VoIP technology. While some technical knowledge may be helpful, many modern PABX systems for home use are designed to be user-friendly and come with easy-to-follow setup instructions.

  • What is an On-site VoIP PABX system, and how does it differ from traditional PABX systems?

    An On-site VoIP PABX system is a telecommunication system that operates within the premises of a business or office and utilizes Voice over Internet Protocol (VoIP) technology to transmit voice calls over the internet. Unlike traditional PABX systems that rely on physical hardware, On-site VoIP PABX systems are often software-based and offer more flexibility and scalability.

  • What are the main advantages of using an On-site VoIP PABX system for a small business or doctor's office?

    On-site VoIP PABX systems offer several benefits, including cost savings on long-distance and international calls, advanced call management features like call forwarding and auto-attendant, integration with other business applications, scalability to accommodate growth, and the ability to support remote and mobile workers.

  • What features should a small business or doctor's office look for in an On-site VoIP PABX system?

    Important features to consider include call routing and forwarding, voicemail-to-email transcription, conference calling, call recording, mobile app integration for remote access, compatibility with existing hardware (such as desk phones), and security features like encryption and firewall protection.

  • What kind of hardware or infrastructure is required to deploy an On-site VoIP PABX system?

    Deploying an On-site VoIP PABX system typically requires IP phones or analog telephone adapters (ATAs) for existing analog phones, a local area network (LAN) with sufficient bandwidth to handle voice traffic, and a server or dedicated hardware appliance to host the PABX software.

  • What level of technical expertise is needed to install and maintain an On-site VoIP PABX system?

    While setting up an On-site VoIP PABX system may require some technical knowledge, many vendors offer user-friendly setup wizards and documentation to simplify the process. Ongoing maintenance typically involves software updates, monitoring system performance, and troubleshooting any connectivity or configuration issues. Depending on the complexity of the system, businesses may opt to have an IT specialist or managed service provider handle these tasks.