Fibre connections
Everything you need to know about your fibre options in Cape Town.
How do I know what fibre network I can choose?
Probably best to ask us, but you can check for advertised fibre availability on each FNO page, or give us your address, or contact our sales and support team on contactus@vanilla.co.za or 021 488 2800. We’ll quickly let you know if fibre is available at your location.
What is a fibre network?
An FNO provides fibre connections to the ISP. Fibre is more stable than wireless and more predictable. Vanilla is the ISP that always provides transparency regarding the fibre connection and the internet connection.
What do you mean by Open Access?
We believe that fast internet should be accessible to everyone. We’re totally transparent about FNO line costs. Mass market competitors artificially push prices onto customers.
What do you mean by “Pure Internet”?
High-speed internet is as essential as water and electricity for modern living. We focus on the quality of your connection, not just speed. Vanilla’s Gigabit fibre is unrestricted, unthrottled, and pure, offering our customers a clear, buffer-free route to internet freedom. Add WiFi optimisation to enjoy your best digital life at the tip of Africa. Our premium, unshaped bandwidth comes with standby capacity on our 10 Gigabit backbone, ensuring that you always get full speed - and zero interruptions - to keep you in the flow.
What do you mean by “uncapped data”?
At Vanilla, our “uncapped” premium bandwidth is really truly unfettered and unlimited. However, we managed usage by tiers based on average usage in typical environments.
We believe in fair and transparent pricing, and strive to offer you the best deal to match your needs. Our uncapped services are a fixed price but we do ask our top tier users to pay a bit more to ensure that the network quality remains premium for all users, and similarly we notify you when we see much decreased usage and offer a more appropriate package. Our bandwidth measurement tool is accessible to you in real-time, see my.vanilla.co.za.
What do you mean by The Vanilla Advantage?
Up to 10,000 Mbps
At Vanilla, we believe in Fast Internet for Everyone and charge a flat line speed rate. Our 10 Gigabit backbone powers our high bandwidth network, making us the Cape’s Gigabit ISP. Switch to Vanilla for pure, unshaped bandwidth that’ll keep you living your best digital work and home life.Business bundle
Get more internet magic with Vanilla's business bundle. Work from home? No problem! Get business-level service at both your office and home with our Business Bundle. Connect both locations, save on combined uncapped bandwidth costs, and enjoy the same great customer service wherever you are. #InternetSortedMonth-to-month
Enjoy the freedom of Vanilla! Only ever pay for what you use - no more, no less. And we’ll never lock you into a contract. Our transparent pricing means you'll never face unexpected price hikes on renewal. Love us or leave us. Your account works on a rolling basis, giving you the flexibility to pause, or cancel at any time.99% uptime
Rely on Vanilla for a connection that is (almost) always up! In fact, we’ll know if it’s down before you do, automatically switching over to your backup connection. To ensure that you’re always in the flow.When pigs fly you say? Pigs can fly. We have places with 40 Mbps and a handful of 10,000 Mbps customers
Vanilla’s 10 Gigabit backbone is what makes us the Cape’s Gigabit ISP. Unlike mass market providers, who charge more for higher speeds, we bill a flat rate no matter the speed.
The cost of providing service isn’t related to speed. Competitors artificially hike prices for higher speeds. We believe that the internet should be fast for everyone / uptime guarantee of 99.9%How is pure Vanilla Gigabit fibre different?
In short - you get Gigabit speeds at the price of 20Mbps. Pure Vanilla fibre stands out with its ultra-low contention ratio, meaning you get consistent speeds even during peak times. In fact, we reserve additional bandwidth for when you need it, to ensure zero interruptions to keep you in the “flow”. We offer world-class connectivity, personalised customer service, and competitive pricing, ensuring you get the best value for your money compared to other providers.
Where can I compare fibre prices?
Sadly you may not have this option, you may only have one FNO available. But, if there are more then We believe in transparency, especially when it comes to pricing. Take a look at the FNO line-rental and Vanilla data costs for all the fibre services we currently provide. Note that installation and usage prices vary depending on what you need.
Need a hand? Fill in our contact form or contact us on contactus@vanilla.co.za or 021 488 2800, and we'll recommend the best plan for you.
What’s the difference between Fibre, Fixed Wireless, and Cellular? (compare internet connection types)
Fibre uses fibre optic cables to deliver high-speed internet directly to your location, offering the fastest and most reliable connection. Fixed Wireless uses radio signals to connect your home or business to the internet, suitable for areas where fibre isn't available. Cellular internet uses mobile networks (4G/5G) to provide internet access, which can be less stable and slower compared to fibre and Fixed Wireless.
I'm unsure of what I need. Help!
No worries! Our team is here to help. Fill in our contact form or contact us on contactus@vanilla.co.za or 021 488 2800, and we'll assess your internet usage, discuss your needs, and recommend the best plan for you, whether it’s for your home or business.
Why choose fibre?
Because you need something more stable and reliable than wireless? For gaming, video conferencing, and large file downloads it will prove itself worthy. It provides a stable connection with lower latency and is more resistant to interference compared to traditional connections.
What's the difference between Home and Business fibre?
Home fibre is designed for residential use, providing reliable internet for everyday activities like streaming and browsing. We walk you through the nuts and bolts of Fibre For The Home (FTTH).
Business fibre offers more robust service agreements, and enhanced support to meet the demands of an enterprise, ideally ensuring less downtime.
How long does installation take?
Installation typically takes a few hours to a few days, depending on your location and specific requirements. We strive to schedule and complete installations as quickly and conveniently as possible.
How does monthly billing work?
Our billing period runs from the 21st of the month to the 20th of the following month - when checking monthly usage on MyVanilla, please use the 21st of the month to the 21st of the following month to match up with the figures that we bill for. If you are connected before the 21st of the month we will bill the connection and data pro-rata. When downgrading or suspending a connection a calendar month is required.
Can you help me to switch from another provider?
Of course we can! Complete our contact form or contact us on contactus@vanilla.co.za or 021 488 2800, and we'll recommend the best plan for you.
What if I want to help Vanilla, because I love them?
If you’ve been impressed with our service, and would like to praise or recommend us, we’d love it if you left a Google or Facebook review. Thank you!
Who do I contact to trouble-shoot issues?
Email an expert on contactus@vanilla.co.za. Our expert staff are delighted to answer any questions you might have. Call us during office hours to chat to one of our Sales or Support team
Our emergency number for network issues after hours issues is 081 310 0032.
Prefer a face-to-face conversation? Our door is always open, do pop by: 5th floor, 125 Buitengracht street, Cape Town, 8018, South Africa
I want to order fibre. What now?
We'd love to welcome you into the Vanilla family. Choose unrestricted Vanilla GSigabit fibre or a monthly package through our preferred partner operators. Tell us what you need by completing our enquiry form and we'll get back to you with the best connectivity deal the Mother City has to offer.