• What is Fixed Wireless internet?

  Fixed Wireless internet is a type of high-speed internet service that uses radio signals to connect your home or business to the internet. Instead of using fibre or copper lines, it relies on a wireless signal transmitted from a local tower directly to a receiver at your location.

• Why would I use Fixed Wireless rather than fibre?

  Fixed Wireless is a great option if fibre isn't available in your area. It's often quicker to install, more flexible, and can reach rural or remote areas where laying fibre cables isn't practical. Plus, it still offers reliable, high-speed internet without the need for extensive infrastructure.

• What speeds can I get with Vanilla's Fixed Wireless broadband?

  With Fixed Wireless broadband, you can typically get speeds ranging from 10 Mbps to 100 Mbps, depending on your location and the service provider. Vanilla Fixed Wireless offers unshaped, unthrottled connection with ultra-low contention ratios, making it a solid alternative to fibre connections.

• What's involved in installation?

  Here’s what to expect for Fixed Wireless installation from site inspection through to keeping cabling neat.

  One of our experienced installers will come by for a site inspection to discuss and plan the best spot for your antenna, cabling, and router. We’ll install a high-quality antenna for a clear line of sight to Vanilla’s high site and run cables to your router, which we’ll place near your main workstation for convenience. Our team will then set up your MikroTik router and any extra access points to ensure strong WiFi throughout your space. Want added support? Just ask about our business SLAs, including double redundancy and extended tech support.

• Is an internal wireless Access Point included?

  No, the cost of the access point is not included. Please take a look at recommended hardware.

• How can I monitor my usage?

  Check your Fixed Wireless usage here: my.vanilla.co.za

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