Troubleshooting & support
Have an issue? Here’s what to do when things go wrong.
How can I improve my internet speed?
You can improve speed by positioning your router correctly, using a wired connection, limiting the number of devices connected, and upgrading your internet plan.
What should I do if my internet connection is slow or unstable?
Restart your modem and router, check for service outages, reduce the number of connected devices, and contact your ISP if the problem persists.
What should I do if my internet connection is slow or unstable?
Email an expert on contactus@vanilla.co.za. Our expert staff are delighted to answer any questions you might have. Call us during office hours to chat to one of our Sales or Support team
Our emergency number for critical after hours issues is 081 310 0032.
Prefer a face-to-face conversation? Our door is always open, do pop by: 5th floor, 125 Buitengracht street, Cape Town, 8018, South Africa
What is Vanilla’s guarantee?
We promise to provide you with the fastest connection possible for your area. Fibre, fixed wireless, LTE, whatever. We'll even optimise your WiFi. Vanilla have the tools to fast track your business for success.
What are Vanilla DNS server settings?
DNS servers:
- 197.155.6.100
- 197.155.6.200
Network notices are available on our Facebook page http://facebook.com/VanillaInternet, please follow us to be notified of any issues or outtages.
Does Vanilla really go the extra mile for customers?
Vanilla believes that “success begins at the extra mile”, expect any one of our (human) staff to answer your call, listen and help you. We strive for a spirit of excellence to get the job done right.