Vanilla Gigabit fibre
Everything you need to know about Vanilla’s Gigabit fibre.
What is Vanilla gigabit? How is it different (better) from other fibre connections?
Vanilla Gigabit offers one Gbps access speeds over a fibre optic connection to the Vanilla network. Our buildings include failsafe connections to keep you online even when fibre is interrupted. Free static IP included.
Where is Vanilla Gigabit fibre available?
Vanilla Gigabit is available across Cape Town CBD, including suburbs.
I already have a 1000 Mbps network at my office. How would my business benefit from Vanilla Gigabit?
- A recent study revealed 69% of businesses citing restricted internet bandwidth impacting productivity. Frustrations with Wide Area Network, specifically with connectivity speeds between offices.
- Security implications of employees turning to insecure internet connections/devices to carry out their work.
- Gain fastest access to primary Tier 1 networks in South Africa, which enables all users to benefit from 1000 Mbps speeds.
- Move your servers to our gold standard data centres without any degradation in performance; get more bandwidth available to perform offsite backups and realise true geographic redundancy access.
- Develop a next generation strategy for video conferencing, cloud computing, and disaster recovery; interconnect with branches and other stakeholders at no cost with no degradation in network speeds.
- Backup connection, secondary Fibre connection or Fixed Wireless.
I work from home; can I install Vanilla Gigabit?
Yes, of course you can!
How much does Vanilla Gigabit cost?
VANILLA are offering this at a rate of R2,850* per month for approved buildings in the Cape Town CBD (* all our prices include VAT).
What’s the installation cost for Vanilla Gigabit?
There’s no installation cost for a 24-month contract.
What do I get?
- An ethernet (Cat5e) cable installed into your office network switches.
- Fixed IPs - access to as many IP addresses as you need.
- Network configuration as per your requirement - static IP address as standard.
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Service Level Guarantee (SLG), Vanilla is committed to giving the best quality and guaranteed service to support your business with the following benefits:
- A 24-hour proactive fault monitoring by a dedicated technical team on all circuits with SLG arrangement.
- Online reporting on bandwidth utilisation and performance of service.
- Guarantee the quality of service to be maintained and fulfilled by Vanilla.
- Receive priority treatment on technical support.
What other services do you offer Gigabit customers?
- Server colocation at various levels of quality, in various gold standard data centres.
- Internet transit through IS and SAIX - unshaped bandwidth burst to 100Mbps for R69 per Gb.
- Dedicated Internet transit with committed information rates (via Vanilla or another favourite ISP), ie. customers could have their own unique AS number and IP address space, administer and have full control of their network and IP addresses and run ‘multi-homing’ solution – network connection to multiple ISPs for better reliability, redundancy and security.
What service level guarantee does it come with?
Vanilla promises all customers the fastest connection possible for your area. We offer business SLAs to support your business with 24-hour proactive fault monitoring, online bandwidth performance/utilisation report, as well as priority technical support. Take a look at the Vanilla guarantee.
Who do I contact for issues?
Fast and authentic customer service. Email an expert at contactus@vanilla.co.za. Our expert staff are delighted to answer any questions you might have. Call us during office hours to chat to one of our Sales or Support team:
- 021 488 2800
- 087 077 0200
- 021 300 0340
If you’re based within the Vanilla footprint, you can call us for on-site technical support. Our emergency number for critical after-hours issues is 081 310 0032.
Prefer a face-to-face conversation? Our door is always open; do pop by: 5th floor, 125 Buitengracht street, Cape Town, 8018, South Africa.