• What is a PABX system?

  A PABX (Private Automatic Branch Exchange) system is a telecommunication system that allows users to make internal calls within a private network, as well as handle incoming and outgoing calls. In a home setting, it serves as a mini telephone exchange within the household.

• Why would I need a PABX system for my home?

  A PABX system offers several benefits for home users, such as call routing, voicemail, call forwarding, and extension dialling. It can help organise and manage household communication more efficiently, especially in homes with multiple residents or home-based businesses.

• How does a basic PABX system work?

  A basic PABX system connects multiple telephones within a home to a central unit, typically using standard telephone lines or Voice over IP (VoIP) technology. It allows users to make calls to each other internally and provides features like call transferring and conference calling.

• What features can I expect from a basic PABX system for home use?

  Common features of a basic PABX system include call forwarding, voicemail, auto-attendant (automated greeting and call routing), call waiting, caller ID, and the ability to set up multiple extensions for different household members.

• Do I need any special equipment or technical knowledge to set up a PABX system at home?

  Setting up a basic PABX system at home typically requires a PABX unit (hardware or software-based), compatible telephones, and a stable internet connection if using VoIP technology. While some technical knowledge may be helpful, many modern PABX systems for home use are designed to be user-friendly and come with easy-to-follow setup instructions.

• What is an On-site VoIP PABX system, and how does it differ from traditional PABX systems?

  An On-site VoIP PABX system is a telecommunication system that operates within the premises of a business or office and utilizes Voice over Internet Protocol (VoIP) technology to transmit voice calls over the internet. Unlike traditional PABX systems that rely on physical hardware, On-site VoIP PABX systems are often software-based and offer more flexibility and scalability.

• What are the main advantages of using an On-site VoIP PABX system for a small business or doctor's office?

  On-site VoIP PABX systems offer several benefits, including cost savings on long-distance and international calls, advanced call management features like call forwarding and auto-attendant, integration with other business applications, scalability to accommodate growth, and the ability to support remote and mobile workers.

• What features should a small business or doctor's office look for in an On-site VoIP PABX system?

  Important features to consider include call routing and forwarding, voicemail-to-email transcription, conference calling, call recording, mobile app integration for remote access, compatibility with existing hardware (such as desk phones), and security features like encryption and firewall protection.

• What kind of hardware or infrastructure is required to deploy an On-site VoIP PABX system?

  Deploying an On-site VoIP PABX system typically requires IP phones or analog telephone adapters (ATAs) for existing analog phones, a local area network (LAN) with sufficient bandwidth to handle voice traffic, and a server or dedicated hardware appliance to host the PABX software.

• What level of technical expertise is needed to install and maintain an On-site VoIP PABX system?

  While setting up an On-site VoIP PABX system may require some technical knowledge, many vendors offer user-friendly setup wizards and documentation to simplify the process. Ongoing maintenance typically involves software updates, monitoring system performance, and troubleshooting any connectivity or configuration issues. Depending on the complexity of the system, businesses may opt to have an IT specialist or managed service provider handle these tasks.

• Can I use my own PABX?

  Yes, we can set up a SIP trunk for you as a backup VoIP. Or you can bring your own.

• Do you offer call recordings?

  Yes, 3CX offers call recording at an additional cost based on the retention you need. Take a look at the monthly service fee, including VAT:

  • 3 Months – R150 per 10 extensions per month
  • 6 Months – R250 per 10 extensions per month
  • 1 Year – R350 per 10 extensions per month
  • 2 Years – R600 per 10 extensions per month
  • 5 Years – R800 per 10 extensions per month
  • Keep your current number or get a new one
  • Voicemail, call forwarding
  • Currently using 3CX Pro, which has the most advanced PABX features
  • Hosting on a single server Vanilla cloud server
  • Choice of SIP trunk providers (or bring your own)
  • Includes WhatsApp Business, Microsoft 365 & CRM integrations
  • 3CX SMTP Service – to receive alerts and notifications
  • Security updates - 3CX FQDN service. Auto-renewal of Let’s Encrypt SSL Certificate
  • Seamless use of the iOS and Android Apps
  • PBX Updates – Get the latest versions and service packs of 3CX
  • IP Phone Firmware and Template Updates
  • CRM Updates and additions
  • 3CX Video Conferencing – Free for all users
  • 3CX Live Chat – Free for all users
  • Select phones from our range (these should all last more than 5 years)

  Full PBX - R399 per month (you have administrator rights on the software)

  Shared PBX - R179 per month (you have user rights on the software) - best for facilitated VOIP

  Call costs: Depending on SIP trunk provider, Backspace provides a lower cost high quality service (see full rates here), or Switchtel (https://www.switchtel.co.za/call-rates - package 1), known as the premium SIP service in SA.

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